How does Garden Grocer work?
First, you will need to make an account with us. It is free and takes only a few minutes. Once you have done that, you may click the Shop tab and add all the items you would like to your cart. If you are not sure on what you would like exactly, you may always just leave the items in your cart and they will save until you are ready. We ask that you place your order at least two days prior to delivery. We do offer next day deliveries for an extra $20 surcharge and same day orders (before 10am) for an additional $30.
We also have promotions for ordering early (60, 30, and 15 days ahead of delivery date) so I would recommend you order as soon as possible!
During check out we will ask you to pick your resort from the drop-down menu and pick a time slot for delivery, which are 8am-12pm, 12-4pm, or 4-9pm*.
All Disney resorts and hotels will hold and refrigerate your groceries until you arrive, so you will not have to be present for delivery.
We do not require an order minimum, but there is a $14 delivery fee for all orders with a subtotal of $200. If your order surpasses $200, the delivery fee is waived.
*Yacht Club, Beach Club Resort/Villas, Boardwalk Inn/Villas, and Campground only accept deliveries after 4pm.
What resorts do you deliver to?
We deliver to all the Walt Disney-owned resorts, as well as several offsite resorts. Below is a list of all these approved resorts:
Disneys All-Star Movie Resort
Disneys All-Star Music Resort
Disneys All-Star Sports Resort
Disneys Animal Kingdom Lodge-Jambo House
Disneys Animal Kingdom-Kidani Village
Disneys Art of Animation
Disneys Bay Lake Towers
Disneys Beach Club Resort
Disneys Beach Club Villas
Disneys Boardwalk Inn
Disneys Boardwalk Villas
Disneys Caribbean Beach Resort
Disneys Contemporary Resort
Disneys Coronado Springs Resort
Disneys Fort Campground & Campsite
Disneys Grand Floridian Resort and Spa
Disneys Grand Floridian Villas
Disneys Old Key West Resort
Disneys Polynesian Resort
Disneys Pop Century Resort
Disneys Port Orleans-French Quarter Resort
Disneys Port Orleans-Resort Riverside
Disneys Saratoga Springs Resort and Spa
Disneys Shades of Green
Disneys Wilderness Lodge Resort
Disneys Wilderness Lodge Villas (Copper Creek & Boulder Ridge)
Disneys Yacht Club Resort
Wyndham Bonnet Creek Resort
Wyndham Grand Orlando Resort at Bonnet Creek
Four Season Orlando at Walt Disney World
Double Tree Suites by Hilton Orlando-Lake Buena Vista
Unfortunately, if your resort is not listed, we are unable to deliver to your resort.
Where do your products come from?
We shop for groceries in much the same way you would. We use the same reputable grocery suppliers and shop for price, quality, and value. Our business is to find the best value for your buck and add the convenience of delivery to your resort.
How are my groceries packaged?
Groceries are methodically packaged under sanitary conditions with special care given to fresh foods and perishables. All frozen foods are packed into insulated containers that keep frozen foods frozen while isolating them from other packaged goods, such as produce. When you receive your groceries, they are in the same condition they were in the grocer's case. If alcohol is included in your delivery, it will be sent at room temperature as bell services does not have enough refrigerator space to hold the alcohol cold until your arrival.
Do I need to be present to receive a delivery?
No, the resort will hold your groceries for you, and any perishables will be stored in the refrigerator. When alcohol is delivered, it will be delivered at room temperature as bell services does not have enough refrigerator space to hold the alcohol cold until your arrival.
Am I required to "tip" the delivery person?
Tipping of our delivery staff is optional. You are not required to do so.
Can I reschedule or cancel my order?
In the event you need to reschedule please contact us immediately. A minimum of THREE days before the scheduled delivery date is needed to avoid a 25% restocking fee. Cancelling your order any later than three days would include a 50% restocking fee. If you would like to reschedule your order, you will avoid the restocking fee.
All cancellations and rescheduled orders must be emailed to us at email@example.com or simply replying back to your confirmation email. Once your order has been cancelled, you will receive a confirmation email, and your refund will be credited back onto the credit/debit account used for purchase within 5-7 business days.
Is there a delivery charge?
Yes, all orders with a subtotal under $200 are subject to a $14 delivery fee. If the order's subtotal is $200 or more, the delivery fee is waived.
Please be aware that add-on orders are subject to this stipulation, as well. This meaning, if you place an order for $150 and later complete an add-on order for $50, a $14 credit will be added to the add-on order's total to compensate for the waived delivery fee.
How can I reach you?
Our Customer Service Department is open from 7am-10pm EST (with the exception of a few holidays). We can be reached at our toll free phone number (866) 855-4350 or by sending an email to firstname.lastname@example.org. We are also active on Facebook and through our online Live Chat feature.
What happens if I received the wrong item or have damage to my groceries?
This is a rare occurrence, but sometimes items are damaged in the process during handling or you may receive the incorrect item/missing item from your packing list. We try to prevent this from happening initially by checking orders several times before delivery and providing the best of care during transfer from the warehouse to the delivery vans to the resorts. If any of these situations do occur, we ask that you give our office a call as soon as possible so we may be able to fix the problem as soon as possible! So we ask that you please call our offices at 866-855-4350 or email us at email@example.com.
How do I edit my order?
You have up until 24 HOURS prior your delivery date and time frame to add on to your order. Removals require THREE days before your delivery date to avoid any restocking fees. Additions can be made online through the website by adding the item(s) to your cart and clicking the cart to check-out; however, you are only allowed three separate occasions to place add-ons. Removals would need to be emailed to us at firstname.lastname@example.org, and we can take care of that for you.
What happens if I forgot my password?
If you've forgotten or misplaced your password, click the "Sign In" link in the top header from any page. Next, select the "Forget Your Password?" link where you will be prompted for your user email address. We will reset the password and forward it to the user email address as it appears in our account records. For security reasons, we cannot send this password to any other email address.
Is my personal information safe?
Absolutely! To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have in place appropriate procedures and SSL (Secure Socket Layer) which is designed to safeguard and secure the information we collect online.
How do I add items to my "shopping cart"?
Simply click on the "Add to Cart" button to add items to your shopping cart from any of our product pages. Your products will automatically be added to the Order Summary box located in the right-hand column. Quantity of 1 is set by default, but if you would like to order multiple items, click on the "+" sign to add the quantity of items you wish to purchase, and the "-" sign to subtract the quantity. You also have the ability type the quantity you would like in the box, as well.
To remove items from your shopping cart, select your shopping cart and the red "X".
How do I view previous orders or saved favorites?
To view your previous orders or any favorited items, please select your name after logging in, which is located at the top-right of the website. In the drop down menu that appears, you will see the options for "My Favorites" and "My Orders".
You have the ability to reorder previously placed orders by navigating to "My Orders" and selecting the "Reorder" option to the right of the order you would like to copy. These items will then be placed in your shopping cart, ready for check-out.
How do I provide special instructions with my order?
You have the option to include special instructions, comments or questions with your order. To add notes to your order, please proceed to check-out, and here you will see the option to add any additional criteria.
Please note, if you are trying to add any additional items to your order that are not included on the website, we will need you to fill out one of our Special Request Forms. You may follow the link provided to be directed to this form: https://gardengrocer.com/request-item
How do I update my account information?
To update your account, please select your name after logging in, which is located at the top-right of the website. In the drop down menu the appears, you may select the "My Account" option.
Resorts & Hotels Questions
When should I place my grocery order?
We suggest placing your order as soon as possible to take advantage of our promotions and ensure your time slot/date you would like does not become unavailable. If you would like to wait at least until 60 days prior to your intended delivery date so you will be sure to receive the highest offered discount, and this allows you to have a better idea of what you would like to order. You do technically have until two days prior to the delivery date to place your order, but we cannot guarantee that day will be available if you happen to wait until the last day to place the order.
Please be aware that our busy season is considered the beginning Fall through the end of Spring.
Are my groceries delivered directly to my hotel room?
Any deliveries to a Disney Resort will be placed in bell services according to Disney policy. Once you arrive contact bell services and Disney staff will take your groceries to your room.
It is possible your order may be delivered to bell services earlier than your scheduled delivery time.
Do you deliver to residentials?
We currently don't deliver to residential areas.